Shipping
| Shipping method | Rates | Order delivered |
|---|---|---|
| Standard | Free for orders over $100 or $20 for orders under $100 | 2-5 business days* |
| Express | $30 | Next business day |
| 3 Hour | $45 | Same Day (within Sydney Metro Area) |
Returns
Returns
We are able to accept returns or exchanges on our products within 30 days of purchase if the items are unused and are returned in the same condition we provided them to you. Refunds are processed back onto the original payment method.
FAQs
The product I want is on preorder, what does this mean?
We are working to get you your ITR product as quickly as possible! All preorder delivery dates will be listed in the product pages and we will keep you updated over email about when to expect delivery as well as any potential delays. If you have ordered product that is in stock along with stock that is on preorder, your entire order will be shipped when the preorder items arrive.
Where are your products made?
Our products are designed in Sydney and made in China
How do your products come packaged?
Each plate comes individually branded pale grey box with gold embossed branding
Where can I find your products?
We are only online at the moment
Are the plates dishwasher safe?
Yes they are!
What are your plates made from?
Our plates are made from new bone china, a form of porcelain.
Shipping
We provide complimentary standard shipping via Aus Post for orders over $100.
| Shipping method | Rates | Order delivered |
|---|---|---|
| Standard | Free for orders over $100 or $20 for orders under $100 | 3-6 business days |
| Express | $30 | 1-2 business days |
| 3 Hour | $45 | Same Day (within Sydney Metro Area) |
We ship with Australia Post, Express Post, TNT couriers and Star Track Express.
We currently do not ship outside of Australia but will be updating this in the new year!
What payment methods do you accept?
We accept PayPal, Visa, Mastercard Amex and AfterPay
Returns
We are able to accept returns or exchanges on our products within 30 days of purchase if the items are unused and are returned in the same condition we provided them to you
About
What we’ve done with In The Roundhouse is create items for your table top that can work back with servingware you already own. Why limit yourself to only using decorated plates on special occasions? At ITR we are all about bringing colour and life to tables.